How to purchase a piece from Madison Carpenter?

I sell my handcrafted jewelry via monthly restocks and through custom orders. For monthly restocks I set an exact date and time for the online shop to be updated. This date will be listed on my social media as well as my website. To gain a sneak peek at each collection be sure to follow me on Instagram and sign up for my newsletter. I will post photos and storys of each piece that will be in the collections!

If you have any questions about the collection or a specific piece please feel free to email me at madison@madisoncarpenterjewelry.com .

Shipping

Ready to ship pieces reserve a 7 day time frame from the date of payment where they will be shipped. Made-to-order pieces take up to 5 weeks for fabrication and shipment from the date of payment. You will see if your purchase is 'made to order' or 'ready to ship' in the information within the listing. I ship via USPS and will provide a tracking number to you.

Refunds

All purchases are final sale. If you receive an item that is damaged upon arrival, please email me within 7 days of receiving your item. I will not refund due to an incorrect ring size, please confirm your size before purchasing.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Refunds are at my discretion and have a 15 day time where I will consider them.

Custom Orders
I occasionally will accept custom order designs. If you have an idea in mind please reach out via email madison@madisoncarpenterjewelry.com please include your name and any specific details you have regarding the piece you are wanting to create.  I will get back to you within 7 days to finalize details. Please allow up to 5 weeks to complete and ship the custom order.

Jewelry Care Tips

• Keep away from water/do not immerse jewelry in water
• Remove jewelry when bathing, showering, or swimming
• Remove jewelry before participating in physical activity
• Avoid direct contact with perfume, body lotions, or other chemicals
• Store jewelry in an air tight container
• Clean the pieces after use and wipe with a soft cloth